Refund Policy

Last updated: 13 November 2026

Our products are digital files delivered immediately after payment. That shapes what we can refund, and we would rather say it plainly than bury it.

1. When we refund in full

• The file is corrupted, cannot be opened, or is missing parts of what the product page promised
• You were charged twice for the same order
• You paid but never received a download link, and we could not deliver it after a reasonable attempt
• The product page described something materially different from what you received

2. When we do not refund

• You changed your mind after downloading the files
• You bought the wrong template for your business, when the contents were described accurately
• Your version of Excel or Google Sheets cannot display a feature that the product page listed as a requirement
• You expected the templates to perform accounting, tax filing or payroll functions they do not claim to perform

3. How to request one

1. Email [email protected] within 14 days of purchase.
2. Include the order email address, the product name, and a short description of the problem — a screenshot helps.
3. We reply within 5 business days. If the issue is a broken or missing file, we will usually send a corrected file first and refund only if that does not solve it.

4. How the money comes back

Refunds are processed by our merchant of record to the original payment method. Once approved, they typically appear within 5–10 business days, depending on your bank or card issuer.

5. Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you. Where a payment provider or card scheme is legally required to refund a buyer, that decision applies regardless of this policy.

6. Contact

GridCub · [email protected]